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Welcome to My Pension Online member self-service.
Plan for your future. View your pensions data online, update your details and use our online planning tools to see how much you could be saving for retirement.
During these unprecedented times, we understand that worries over our loved ones and finances can be overwhelming. LPPA would like to reassure members that we are here to support you as much as we can and that your pension will continue to be paid. For more information about this visit the Scheme Advisory Board website SAB
As we all progress through this time, it’s important that LPPA focuses on the priorities: ensuring that pensions are paid and ensuring that we provide support in the event of member deaths. We have been made aware that the Tell Us Once service is experiencing long delays and we would encourage you to notify us of any bereavements directly
My Pension Online is a great way to calculate your benefits, update your death grant nominees or make changes to your personal details. You can also contact us through the site. If you do, please use your personal email address and be sure to provide your NI Number to assist our team in locating your record.
As a first stop, please visit our website; view our FAQs regarding LGPS and specifically Coronavirus The sites provide a range of information for anyone worried about their financial situation. These are updated and reviewed regularly.
If your query is urgent please continue to use the Helpdesk via Contact UsOur opening times are 9am – 5pm Monday to Thursday, 9am - 4pm Fridays. Calls into our Pensions Helpdesk may have longer wait times and urgent calls will be prioritised. There may also be delays to both UK and overseas mail and we continue to work with our mail providers in this respect. Please note that we accept scanned copies and photocopies of birth, marriage and death certificates.
AVC - If you have Additional Voluntary Contributions (AVCs), it is possible the value may have reduced - this will depend on the funds you have chosen to invest in. You should contact your AVC provider for more information about this.
Pensioner Members - your P60 is now available to view online and can be found in the My Payments section
As the situation escalates, we are doing everything possible to reduce the impact that the virus is having on our business, our members, our employees and their families. We are taking all appropriate measures including significantly increasing home working. We will update this website as the situation develops.
A warning to all members about scams - At a time when the nation is pulling together to support one another, we would like to warn you about a significant increase in pension scams taking advantage of the COVID-19 crisis and ensure you can spot the warning signs. For more information see FCA’s ScamSmart website.
Contact Us - please help us by considering if your query is urgent or not.